Shipping policy

Fairy Candy Ltd. – Shipping Policy

At Fairy Candy Ltd., we handcraft all our delicious sweets fresh to order, ensuring you receive the highest quality products. This Shipping Policy outlines our delivery and collection options to help you understand how your order will reach you.

Our Contact Details:

  • Company Name: Fairy Candy Ltd.

  • Company Registration No.: 15447110

  • Email Address: fairycandylim@gmail.com

  • Phone Number: +447897452039

  • Address: The Shipyard, Rope Walk, Littlehampton, West Sussex, UK. BN17 5DE

  • Website: www.fairycandy.co.uk

1. Order Processing Time

As all our products are handmade and made to order, we require time to lovingly create your sweets before they are dispatched or made ready for collection.

  • Standard Processing Time: Orders are typically processed and prepared for dispatch or collection within 2-3 business days from the date your order is placed.

  • Peak Periods: During busy periods (e.g., Christmas, Valentine's Day, bank holidays), processing times may be slightly longer. We will communicate any significant delays on our website or at checkout.

2. Shipping Options & Costs

We offer various shipping methods to suit your needs. Shipping costs are calculated at checkout based on your order's weight, size, and your chosen delivery method.

a) Royal Mail (UK-wide Delivery) We use Royal Mail for reliable delivery across the United Kingdom.

  • Royal Mail Tracked 48®:

    • Estimated Delivery Time: Aims to deliver within 2-3 business days after dispatch.

    • Tracking: Fully tracked with SMS/email notifications.

    • Cost: Calculated at checkout.

  • Royal Mail Tracked 24®:

    • Estimated Delivery Time: Aims to deliver the next business day after dispatch.

    • Tracking: Fully tracked with SMS/email notifications.

    • Cost: Calculated at checkout.

  • Royal Mail Special Delivery Guaranteed by 1pm® (Recommended for urgent/larger orders):

    • Estimated Delivery Time: Guaranteed delivery by 1pm the next business day after dispatch.

    • Tracking: Full tracking, signature on delivery, and compensation cover.

    • Cost: Calculated at checkout (typically higher).

b) Evri (UK-wide Delivery) Evri provides a cost-effective alternative for UK deliveries.

  • Evri Standard Delivery:

    • Estimated Delivery Time: Typically 2-4 business days after dispatch.

    • Tracking: Fully tracked.

    • Cost: Calculated at checkout.

  • Evri Next Day Delivery:

    • Estimated Delivery Time: Aims to deliver the next business day after dispatch.

    • Tracking: Fully tracked.

    • Cost: Calculated at checkout.

3. Local Collection (Pickup)

You are welcome to collect your order directly from our premises in Littlehampton, West Sussex, free of charge.

  • Collection Point: Fairy Candy Ltd., The Shipyard, Rope Walk, Littlehampton, West Sussex, UK. BN17 5DE

  • Collection Availability: Collections are available by appointment or during our designated collection hours: [e.g., Monday-Friday, 10:00 AM - 4:00 PM, excluding bank holidays].

  • Collection Notification: You will receive an email notification when your order is ready for collection. Please wait for this email before travelling to collect your order.

  • Proof of Purchase: When collecting, please bring your order confirmation email (digital or printed) and a valid form of identification (e.g., driving licence, utility bill).

  • Perishable Goods: Please ensure you collect your order promptly once notified, as our sweets are perishable. We cannot be held responsible for the freshness of items not collected within [e.g., 24 hours] of the designated collection time.

4. Important Shipping Information

  • Dispatch Confirmation: Once your order has been dispatched, you will receive a Dispatch Confirmation email, which will include your tracking number (for shippable orders).

  • Tracking Your Order: You can track your order's progress using the provided tracking number on the respective courier's website (Royal Mail or Evri).

  • Perishable Nature: Our sweets are perishable. It is crucial that you or a nominated person are available to receive the delivery promptly. We recommend refrigerating or storing sweets as per instructions upon arrival to maintain freshness. We cannot be held responsible for the spoilage of products due to failed delivery attempts or prolonged storage after delivery.

  • Incorrect Address: It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays, non-delivery, or spoilage of products due to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

  • Damaged or Lost Orders: In the rare event that your order arrives damaged or is lost in transit, please refer to our Return and Refund Policy [Link to your Return & Refund Policy page] for detailed instructions on how to report the issue and for our resolution process.

  • International Shipping: Currently, Fairy Candy Ltd. only ships within the United Kingdom. We do not offer international shipping at this time.

5. Questions About Your Order?

If you have any questions about your order, its processing, or delivery, please do not hesitate to contact us:

Fairy Candy Ltd. Email: fairycandylim@gmail.com Phone: +447897452039

Last Updated: July 19, 2025